Conflict Resolution

Conflict & Dispute Resolution


Watch the video and answer the questions that follow

  1. Why are the pilots and their union threatening to take industrial action against Qantas?
  2. What type of industrial action are the pilots thinking of taking?
  3. In order for the industrial action to be protected, what needs to happen?
  4. Explain the impact this industrial action could have on the Qantas stakeholders?
  5. Explain 2 ways this dispute could be resolved

Test Your Understanding

  1. Explain the difference between conciliation and arbitration (2 marks)
  2. Describe what a grievance procedure is and justify why it’s important for a large-scale organisation to have one (3 marks)
  3. Describe 2 types of industrial action employees can take against their employer (2 marks)
  4. Explain the difference between protected and unprotected industrial action (1 mark)
  5. What role does Fair Work Australia play in dispute resolution (1 mark)
  6. Differentiate between a strike and a lockout (1 mark)

 >>> Click here for Unit 4 Outcome 2!

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