Goal-Setting Theory

Goal-Setting Theory (Locke & Latham)

Test Your Knowledge

  1. Describe the goal-setting theory
  2. David is the owner of a fine dining restaurant. Recently he has seen a rise in the number of customer complaints. Most of the complaints are about a level of rudeness from the waiting staff. After speaking to many of the staff, he has found that they are lacking motivation in their work
    Explain how David can use the goal-setting theory to motivate his employees and reduce the number of customer complaints