Key Performance Indicators

Key Performance Indicators

Test Your Knowledge

  1. Define percentage of market share
  2. Distinguish between the rate of staff turnover and the level of staff absenteeism
  3. Outline why it is important for businesses to measure the number of website hits
  4. Timberman’s is a retail hardware store in Bacchus Marsh. Three weeks ago it launched a new advertising campaign on the local radio station. General Manager Emma Watkins wants to evaluate the success of the campaign.
    Justify two key performance indicators that Emma could use to measure the success of the new advertising campaign.