Video 1 – Communication, Delegation & Planning
Video 2 – Leading, Decision-making & Interpersonal
Test Your Knowledge
- Define delegation
- Amit is the manager of a commercial printing business in Melbourne.
Describe and justify two management skills he would use to assist in the success of the business
- Outline the relationship between interpersonal skills and the participative management style
- Angela is having a dispute over wages with her employees. They feel they deserve an increase in wages.
Justify two management skills that Angela could use to help resolve this dispute