Management Skills

Video 1 – Communication, Delegation & Planning

Video 2 – Leading, Decision-making & Interpersonal

Test Your Knowledge

1. Define delegation
2. Amit is the manager of a commercial printing business in Melbourne.
   Describe and justify two management skills he would use to assist in the success of the business
3. Outline the relationship between interpersonal skills and the participative management style
4. Angela is having a dispute over wages with her employees. They feel they deserve an increase in wages.
   Justify two management skills that Angela could use to help resolve this dispute