Elements of the Operations System
Questions & Exam Practice
Key Concepts Check In
- Define an operations system.
- Identify the three elements of an operations system.
- Define inputs.
- Define process.
- Define outputs.
- List three examples of inputs used in a business.
- Identify the inputs, processes and output for the following businesses.
- Tesla
- Village Cinemas
- Nike
- Qantas Airlines
Deep Dive
- Explain how the quality of outputs is influenced by inputs and processes.
- Explain the role of processes in adding value to a product or service.
- Analyse the importance of effective management of the elements of the operations system.
- Distinguish between inputs and outputs.
- Analyse how poorly designed processes could impact a business.
- Compare the processes used in a manufacturing business with those used in a service business. (4 marks)
Content in Action
- Outdoor Plus is a small outdoor furniture manufacturer.
- Describe the key elements of the operations system. Apply each element to Outdoor Plus. (6 marks)
- Distinguish between the processes and outputs of Outdoor Plus and a specific service business. (4 marks)
- Spirit Deliveries is a courier business that delivers parcels across Australia.
Describe the key elements of Spirit Deliveries’ operations system. (6 marks)