Quality Management
Questions & Exam Practice
Key Concepts Check In
- Define the following strategies:
- Quality control
- Quality assurance
- Total quality management
- Outline one difference between quality control and quality assurance.
- Identify three principles of total quality management.
- Describe how quality control can improve effectiveness of a business’s operations.
- Outline quality circles.
- Describe how one quality strategy can improve the efficiency of a business’s operations.
Deep Dive
- Explain why quality management is important for businesses.
- Explain how quality control can improve the effectiveness of operations.
- Justify a business meeting the ISO 9001 standards.
- Explain how employee empowerment can improve quality in a business.
- Compare quality control and total quality management.
- Discuss how quality assurance can improve quality in a business.
- Explain why quality control is seen as a reactive approach to managing quality while quality assurance is seen as a proactive approach.
Content in Action
- A clothing manufacturer is currently experiencing issues with product quality and many customers are requesting refunds.
- Propose and justify an appropriate quality management strategy that can improve the quality of the clothing that is produced. (4 marks)
- Compare your chosen strategy from Question 14a with one other quality management strategy. (6 marks)
- Astra is a chain of 5-star hotels throughout Australia. They have received an increasing number of customer complaints regarding inconsistent room clenliness at multiple locations. While other locations are receiving praise for how clean the rooms are.
Evaluate an appropriate quality management strategy that can ensure the quality at every location is consistently high. (6 marks) - A smart phone manufacturer has an objective to increase its market share by 8% in the next 18 months.
Describe one quality management strategy and explain how it can help the business achieve its set objective. (4 marks) - Many businesses use strategies to improve the quality of their outputs.
Referring to a business you have studied this year, explain how a qualtiy management strategy can be used to improve the effectiveness and efficiency of a business’s operations. (6 marks)